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FAQ

HOW DO I ORDER MY FABRIC?

Just pick the length of cut from the drop down tab and add it to your cart.  1/4 yards will be cut as Fat Quarters (18″x22″).  Be sure to check your cart totals before checking out.   I sell increments of yards.  Why yards and not metres?  Because… I sew by yards and inches, so I sell by yards.  Hope you understand.  Unless you specify otherwise in the Order Notes, each piece of fabric in your order will be cut as one continuous piece.

SHIPPING

Rates for Shipping are as follows:

Free shipping in Canada & USA on orders over $125 before taxes and after discounts.

Domestic packages generally take 3-5 business days to arrive.

US orders generally take 4-9 business days to arrive.

Most International orders take approximately 8-10 weeks to arrive as I send it surface.

FREE LOCAL PICK UP OPTION

If you live close enough to pick up your order, you can choose the “Free Local Pick Up” option, I will send instructions on where/when to pick up your order.  If you are passing through to get your package, and the “Pick Up” option did not appear, email me and I’ll refund you the shipping costs.

LOST or UNDELIVERED PACKAGES

Unfortunately I cannot take responsiblity for undelivered purchases.  Please contact your post office in the event of a non delivery.  You can also contact me and I will assist in any way I can to locate your missing package.  I can not offer a credit or refund in the event of lost or undelivered purchases.

WHEN WILL MY ORDER BE SHIPPED?

Orders will be processed and shipped within 1-3 days.  Goods shipped outside of Canada may be subject to customs, duties and import fees, which are not included in the shipping fees. Customs forms are filled out with detailed information about your shipments contents and value. You are responsible for charges incurred at customs.  Unfortunately I cannot be held responsible for undelivered purchases.  Please contact your post office in the event of a non delivery.  You can also contact me and I will assist in any way I can to locate your missing package.  I will not offer a credit or refund in the event of lost or undelivered purchases.

RETURNS & REFUNDS

I aim to “Please”!  If you are unhappy with your order, for any reason, I will do my best to rectify the problem.  If you choose to return your order, it must be in its’ original  packaging and re-saleable condition for a full refund. Postage fees are non-refundable.  Any return shipping costs and extra duty charges are the responsibility of the customer.

Please note – I do not accept returns on any sale fabric, fabric that has been cut by the customer or opened pre-cuts, patterns or kits.

Price Adjustments – Fabric Please! is unable to retroactively apply a discount to an order if the order was not placed on the day of the sale.

PRE-CUTS, WHAT ARE THEY?

I sell a variety of pre-cuts including, 2.5” rolls (jelly rolls or bali pops), 5” squares (charm packs), 10” squares (layer cakes) and Fat Quarter (18″x 22″) bundles and Fat Eighth (9″x 22″) bundles.  Many of these come direct from the manufacturer but I also offer my own bundles.  Check it out in the Bundles and Pre-Cuts page.

REMNANTS & FQ’S:

Occassionally there is a small bit left on the bolt or a Fat Quarter left over from a sale.  You benefit by being able to buy just a little bit of what you need.

CAN I ORDER BATTING?

YES! I sell batting! We sell Hobbs batting in 80/20 and 100% wool. I have a few pre-packaged sizes in stock and can custom cut off the bolt or sell you a WHOLE BOLT!  Extra shipping costs may apply.

AURIFIL THREAD

I carry a full selection of Aurifil thread. I am happy to coordinate your thread colours to your fabric purchases. If you don’t see the colour/weight you need, I will order it in asap.  Just email [email protected] and I can discuss weights and types of thread best suited for your project.

MONTHLY SUBSCRIPTIONS

When you sign up for monthly subscriptions, you will get a reminder email each month with a link to your checkout page.  Choose the Pay Monthly Subscriptions box and it will take you to your PayPal account.  You can cancel or suspend your subscription at any time.

I LIKE TO FEEL MY FABRIC BEFORE BUYING

If you like to pet your fabric before permanently adopting it, email me at [email protected] and I will send you up to 3 different samples of fabric free of charge.

WHERE ARE YOU LOCATED?

Fabric Please! is an online retailer.  I am located in New Dundee, Ontario, Canada. If you are local and would like to arrange a time to pick up your order, or just want to come and see the fabric in person (by appointment) email [email protected]

My mailing address is: PO Box 352, New Dundee, Ontario, Canada, N0B 2E0

HOW CAN I PAY FOR MY ORDER (and what about taxes)?

Taxes are calculated based on the customers’ billing address.  If you are not charged taxes, you do not have to pay.

Our website uses PayPal as the default payment method.  If you do not wish to sign up for a PayPal account, you can simply use the site as a guest and input your credit card information as you would paying on any other site.

Other options are:

over the phone: contact me via email and we will set up a time to make the transaction person to person over the telephone.  I will input your credit card information with you still on the phone and your information will not be kept on file.

via email: if you prefer to send an e-transfer of the money, you can do so via email.  Just head over to your online banking site and click the tab for making an e-transfer.  Input my email address ([email protected]) and send another email with the privacy code so I can access the money.

Once payment is received, all orders are processed and shipped accordingly.

COUPONS

If you have a coupon code, use it on the checkout page in the space provided.  The calculator will do the rest!  Proceed to pay as you normally would.

WHOLESALE PURCHASES?

If you are a member of a guild, or just a prolific quilter, I would be happy to discuss offering you wholesale pricing. Email [email protected] for more information.